Client Care Coordinator Join Our Team Name Age Address City, State, Zip Phone Email What was the most embarrassing moment in your career? Tell me about someone who is better than you in an area that really matters to you? What is the hardest you’ve ever worked on something in your life? Did you work hard when you were a teenager? How would you describe your personality? What kind of people annoy you the most, and how do you deal with them? What appeals to you about customer service? How would you define good customer service? Can you tell me about a time when you were proud of the level of service you gave a customer? Have you ever dealt with an unreasonable customer? Have you ever dealt with an unreasonable customer?YesNo If Yes, How did you handle it then? And how would you handle it today? Can you tell me about a situation with a customer when there wasn’t a clear policy to use and you needed to make a judgment call? How did you approach your decision, and what happened? Can you give me an example of a situation where there were major problems with your product/service and you needed to respond without having all the answers yet? When responding to a customer, how do you decide what information to include and what to leave out? Can you tell me about a time when you needed to convince a customer or teammate to change the way they were working (e.g., adopt a new procedure or modify their language) and how you went about doing so? Can you tell me about a time when you made a great contribution to your team? What do you think makes a good teammate? Are you proficient with touch phones, tablets, and computers? Are you proficient with touch phones, tablets, and computers?YesNoSomewhat Are you proficient in reading, speaking and writing in English? Are you proficient in reading, speaking and writing in English?YesNoSomewhat Other languages you speak What are your biggest weaknesses? What are your biggest strengths? What are your long term professional goals? Consent Consent I agree the above is correct and true to best of my ability Submit
